Polityka wysyłki

Processing Time

  • Orders are processed within 1–3 business days (Mon–Fri, excluding holidays).
  • Orders placed after 2:00 PM local time are processed the next business day.

Delivery Time

  • Standard transit time is ~6 business days after processing for most destinations.
  • Remote areas or peak seasons may require extra time. We’ll email tracking as soon as your order ships.

Shipping Fees

  • Calculated at checkout. Free shipping thresholds (if any) are shown on-site.

Order Tracking

  • You’ll receive a tracking link via email/SMS when the order ships. Tracking may take 24–48h to update.

Address Changes & Undeliverable Packages

  • If you entered an incorrect address, contact [support@joyafix.com] within 12 hours.
  • If a package is returned due to an incorrect/insufficient address or failed delivery attempts, we can reship (additional postage may apply) or refund the product price minus shipping.

Duties & Taxes

  • Import duties, taxes, and fees (if applicable) are the customer’s responsibility and are not included at checkout unless stated.

Lost/Damaged in Transit

  • If tracking shows “delivered” but you haven’t received the parcel, contact the carrier and us within 7 days.
  • For damaged items, contact us within 48 hours of delivery with photos of the packaging and product.

Pre-orders/Backorders

  • Any extended lead time will be clearly noted on the product page and order confirmation.

Questions?