Terms of service

Terms of Service - JoyaFix Store

  1. Seller details. The JoyaFix online store (joyafix.com) is operated by Joya Fix LLC, a limited liability company registered in New Mexico (USA), NIP/EIN: 98-1890674, address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA, e-mail: support@joyafix.com.
  2. Scope of offer. The store’s offer is addressed only to consumers in Poland. All prices are in Polish zloty (PLN) and are final prices including all applicable taxes and fees, except the delivery cost, which is shown separately as described in point 6.
  3. Orders. You place an order through the store website. The contract is concluded when the Seller confirms acceptance of the order by e-mail.
  4. Refusal to fulfil an order. The Seller may refuse to fulfil an order only if: (a) the product is out of stock, (b) there is an obvious error in the price or description, (c) there is a reasonable suspicion of abuse or payment fraud. In such a case we will refund the full amount paid for the order.
  5. Payments. Online payments are processed by Tpay. Available online payment methods are shown during checkout. Cash on delivery (płatność przy odbiorze) is also available: the amount is paid in cash to the courier upon delivery.
  6. Delivery. Goods are shipped from China (Ningbo) to Poland. The estimated delivery time is 5-8 business days from dispatch. Delivery costs 37 PLN per order, regardless of quantity. The delivery price includes customs duties and import taxes (DDP model), so no additional charges are collected on delivery. See the Shipping Policy for details.
  7. Withdrawal and returns. The rules are set out in the Return and Refund Policy available on the store website. A consumer may withdraw from the contract within 14 days without giving a reason. The cost of returning goods without a defect is borne by the Buyer; for defective goods, it is borne by the Seller.
  8. Complaints and statutory warranty. You have statutory warranty rights (rekojmia) for defects in goods. Send complaints to support@joyafix.com. The Seller will respond within 14 days.
  9. Dispute resolution. If we cannot resolve a dispute amicably, you may ask for help from the Provincial Trade Inspectorate (WIIH) competent for your place of residence, which conducts mediation free of charge. You may also use the free assistance of your county (municipal) consumer ombudsman and the list of ADR entities maintained by UOKiK at polubowne.uokik.gov.pl.
  10. Safety of use. The JoyaFix massager is a relaxation and wellbeing device, not a medical device. It is not intended to diagnose, treat or prevent any disease. Consult a doctor before use if you are pregnant, have thrombosis, severe varicose veins, inflammation, leg wounds, or an implanted electronic device. Do not use it on open wounds.
  11. Intellectual property. Content and trademarks (including JoyaFix) belong to the Seller or are used with its permission. They may not be copied without consent.
  12. Liability. The Seller is liable for damages in accordance with Polish law. This does not exclude any liability that cannot be excluded towards consumers.
  13. Governing law. A contract with a consumer in Poland is governed by Polish law. The consumer may bring claims before the court competent for their place of residence.
  14. Personal data. The Privacy Policy describes how personal data is processed.
  15. Final provisions. Matters not regulated here are governed by applicable law, including consumer protection law. These terms do not limit consumer rights under mandatory provisions of law. Changes to these terms do not apply to orders already placed.